As per our Account Lockout Policy, while logging in, when a user makes three unsuccessful login attempts due to incorrect login or password, he/she will be locked out for 10 minutes from their last login attempt. This is done to provide additional security to user accounts and to avoid brute force attacks.
The platform Account Lockout Policy includes the following topics:
Account Lockout Threshold
This is the number of consecutive failed login attempts due to a bad password occurring within the account lockout threshold window of time. This is done to provide additional security and to ensure accounts are not susceptible to malicious attacks.
Note: User accounts will be locked after 3 failed login attempts.
Account Lockout Duration
The account lockout duration setting determines the number of minutes that a locked out account remains locked out before automatically becoming unlocked. In other words, it is the duration for which any user account is locked out for. The lockout duration for users is 10 minutes.
Note: User accounts will be unlocked automatically after 10 minutes from their last login attempt.
Please reach out to the Support team by submitting a support request in case you are unable to log in after the 10-minute waiting period.